We reserve the right to change pricing provided without prior notice. In most occasions our prices remain consistent, but in minor circumstances pricing is changed based on market conditions of products we use. If a price change is necessary, you will be given the opportunity to cancel the order without any hassle.
By ordering products from Jerry’s Trophies LLC, you agree to the terms and conditions provided. If you have any questions, please contact us.
RETURN / REFUND POLICY
All orders are provided on a custom basis and are non-refundable due to this custom nature. Any error(s) in engraving due to an error on our part will be corrected by us at our expense. Notification of said error(s) must be made within 60 days after original pick up/delivery date. No Refunds will be given.
If the error(s) is made by the customer, correction will be made by us at the customer’s expense. In some cases, such as individual trophy plates, a plate may be redone and mailed without return of trophy and, in good will, at no extra cost to the customer.
Deposit / Payment Information
Total is due in full prior to production on all shipped orders.
In the case of large orders which will be picked up, a 50% deposit is due at the time of the order.
All orders will receive an acknowledgement via email. If you did not get an acknowledgement, then your order is not ready for production.
All major credit cards are acceptable forms of payment, however American Express and Discover cards will not be taken for any orders under $20.00.
Our minimum invoice amount is $10.00. Any orders under this amount will automatically be charged a Less than Minimum charge will make the total invoice
There are No Exceptions.
RETURNED CHECK POLICY
Any returned checks are subject a $35.00 fee and/or any allowable collections fees by civil code. We will not accept a personal check for payment in the case of a returned check. If a check is returned, the face value of the check plus $35.00 fee may be paid by cash, credit card or cashiers check.
DISPUTED CREDIT CARD
There is a $35.00 late payment fee for any disputed credit card transactions whereby the customer has not contacted us prior to contacting the bank. In case of an error you should always contact the merchant first to resolve issues more quickly. In addition a finance charge of 1.5% per month will be assessed on all disputed credit card transactions until payment is received in full.